Shipping policy

1. Order Processing & Shipping Time

All orders are processed within1–3 business days (excluding weekends and public holidays) after payment confirmation. We strictly inspect and pack every item before shipment to ensure product quality.
Once your order is shipped, you will receive a shipping confirmation email with a valid tracking number. Standard international delivery takes 7–15 business days to most countries in Europe, America and Southeast Asia. Delivery delays may occasionally occur due to peak seasons, customs clearance, weather conditions or local logistics updates, which are beyond our control.

2. Shipping Fee & Free Shipping Rule

Shipping fees are calculated based on destination country, package weight and shipping distance, which will be automatically displayed at checkout before payment.
Free worldwide shipping is available for orders over a designated threshold. The specific free-shipping amount is subject to the real-time display on your checkout page.

3. Order Tracking

After shipment, customers can track orders online via the tracking link provided in the email. Tracking information may take 24–48 hours to update due to logistics system synchronization. Please check your mailbox and spam folder if you do not receive the shipping notification.

4. Customs, Duties & Taxes

All international shipments may be subject to import taxes, customs duties and handling fees charged by the destination country. These additional fees are the customer’s responsibility. We do not cover customs duties or local taxes. Please confirm your local import policy before placing an order.

5. Shipping Restrictions & Package Regulations

We currently ship to most countries and regions worldwide. Certain remote areas may have delivery restrictions or extra shipping charges. All packages are shipped via official international logistics providers. The maximum package weight and size shall comply with international shipping standards. We reserve the right to adjust shipping methods for abnormal oversized or overweight parcels to ensure safe delivery.

6. Undeliverable & Returned Packages

If the package is returned due to incorrect address, unreachable recipient, customs rejection or long-term unclaimed status, customers shall bear the return shipping cost and related handling fees. We will not offer free reshipment for man-made delivery failures.

7. Peak Season Notice

During holidays, sales promotion seasons and international logistics peak periods, order processing and delivery time may be slightly delayed. We will arrange shipment as soon as possible and update tracking status timely.